Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
When placing an order on the website, This charge will appear on your credit card statement as HookahJohn.
Use Of Site
Please read and review these Terms and Conditions very carefully before further accessing any information on this web site. By proceeding to access this web site for any purpose at all, you agree to be bound by the Terms and Conditions clearly written below. If you do not wish to be bound by these Terms and Conditions please do not access or use this web site. If you do not understand the Terms and Conditions it is your responsibility to contact HookahJohn.com and ask for definitions. HookahJohn.com may modify these Terms and Conditions which are an agreement between you and HookahJohn.com. As such, upon posting these modified Terms and Conditions the agreement becomes effective immediately and your continued access to or use of our web site and the services we provide will immediately be deemed your conclusive acceptance of the agreement and its Terms and Conditions and any modifications thereto. HookahJohn.com has attempted to provide only the most accurate, complete and reliable information at the time the information was published or posted. HookahJohn.com makes no representation about the suitability or accuracy of the information contained on this site. All information is provided 'as is' without warranty either express or implied. This web site is the official web site of HookahJohn.com. This web site has been designed and is operated and managed by HookahJohn.com. This web site and all the design, text, graphics, the selection and arrangement thereof, found within this site is Copyright © of HookahJohn.com. By using this web site you are immediately bound by the terms and conditions and it is all web site viewers and users responsibility to read the terms and conditions when using this web site. You will not use the web site to send or receive any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This does include all audio clips and / or video clips on the site, but is not limited to this selection. The content of this site may be used for the purpose of placing an order, shopping or the general public interest but for no other purpose. No materials used on this web site may be modified or copied, reproduced or republished, uploaded or posted, transmitted or transferred in any way, shape or form and by any means at all, without the prior written consent of HookahJohn.com. Rights, which have not been expressly granted within this document, are reserved. By using this site against the terms above without written permission, you are violating the copyright and trademark, which will result in criminal or civil penalties. All logos appearing on this site, all graphics appearing on this site, all icons and all names appearing on this site are registered trademarks. By using this web site you agree that you will not use or allow others to use HookahJohn.com?s web site to transmit any material that threatens another, business, company or other entity at all. You also agree not to use the web site of ChronicHookah.com to encourage bodily harm or destruction of property or which harasses, abuses, defames or invades the privacy of any other person or entity. After placing an order using our web site HookahJohn.com, you are agreeing to the following points: ? that you are at 18 years of age or older and not younger than 18. ? The maximum liability that HookahWholeSale.com are responsible for is the price of the product ordered by you. ? HookahJohn.com is not responsible for injuries or health problems associated with the use of our products. ? HookahJohn.com will not be held responsible for packages, which have been lost during transit. ? HookahJohn.com will not be responsible for packages, which have been stolen during transit. ? HookahJohn.com has a no refund policy. ? The use of the Hookah is sold solely for tobacco use. Use of substances other than that of tobacco when using the Hookah are forbidden by HookahJohn.com and are used at your own risk.
Privacy Policy
At HookahJohn.com, we believe that maintaining our customers privacy is of utmost importance, and we have established this Privacy Policy as a result. Rest assured, shopping through our secure server is one of the safest ways to shop, and should you ever have any issues at all, we promise to resolve everything to your satisfaction. Below we describe why we acquire customer, and third party information, what information we collect, how we collect it, and what we use the information for. Why do we gather information? We gather personal information to allow us to process your orders, and to inform you of special offers and discounts. Overall, we would like to provide you with an enhanced and more personalized shopping experience for years to come. What information do we collect? Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. Information is collected even if you decide to cancel an order. Also, if you register to be a member on our website, we request your name, address, telephone numbers, email address, and other information. How do we use cookies? A "cookie" is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies in order to find out whether you are a prior customer, and recommend certain gifts that pertain to your taste. We do not store any personal or financial information about you when using cookies. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you decide to disable cookies, certain features on our website will not function properly. How do we use the information we collect about you? We use the information collected on our website to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of offers and discounts offered at HookahJohn.com. We will never give your information to third parties without your consent. HookahJohn.com wants you to be aware that when you click on links and/or banner ads that transfer you to third-party websites, you will be subject to the third parties' privacy policies, and not ours. While we completely support the protection of your privacy on the internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website. Your Security Our website encrypts your credit card, and personal information prior to transmission over the internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Netscape Navigator, or Microsoft's Internet Explorer. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us
Shipping & Delivery
HookahJohn charges a $14.99 flat rate shipping fee that is applied to the order regardless of the weight and destination. Cases of coals are an additional $20. (This is really competitive when ordering in bulk) Sometimes, when order are on the east coast or have a 3 day UPS shipping time, HookahJohn will choose USPS, so long as your order will fit into a medium flat rate box. This will not cost more or less, however, you will get your order in 2-3 days rather than 5 days. You can always request UPS or USPS upon checkout in the "special instructions".
Flat rate shipping does not apply to international orders.
International
For HI and AK, as well as all other countries, we must use USPS.
Even though your order may appear to be processed your credit card has not been charged. We will send you a quote for shipping within a day. If you agree we will proceed.
These are the post office costs, not ours.
In addition, if you order a product to be delivered to another country we can not be liable for your country's taxes. If you are charged taxes it will be your responsibility to pay. If you refuse the package and it is returned to us we can not guarantee any type of refund.
We may request that your payment be made through western union due to fraud issues.
Return Policy
HookahJohn.com wants you to be 100% satisfied with your order. You may return all unused items purchased at HookahJohn.com within 30 days of the original delivery for a refund (less shipping costs an a 10% restocking fee). Items (including freebies) left out of the returned package will be deducted from the refund at full retail value. "Refused" international orders are subject to a 15% restocking fee. Please be sure to carefully read the instructions below on how to return/exchange an item. We will replace or exchange defective or broken items free of charge within the limitations of the 30 day time period and the unused condition of the returned items. For returns/exchanges other than broken or defective items, the customer maintains responsibility for the return shipping amount.
Due to certain liabilities and legal regulations, any used items (i.e. used Hookah pipes, used Hookah hoses, or any other used accessory) or opened items (i.e. opened boxes, packaging, or jars of shisha tobacco, opened coal packs, or any item where the “seal” has been broken) are not returnable. All resent items will be shipped by USPS or Fedex ground domestically. All returns must be returned with an approved RMA (Return Merchandise Authorization) and are thoroughly inspected once we receive them before a credit is issued.
HOW TO RETURN/EXCHANGE AN ITEM:
Email cs@hookahjohn.com
- Store Hours
- You can pickup your processed order once you receive an email confirmation, between 10-4, Monday through Friday.
1342 Bell Ave
Ste 3F
Tustin, CA 92780