HookahJohn.com wants you to be 100% satisfied with your order. You may return all unused items purchased at HookahJohn.com within 30 days of the original delivery for a refund (less shipping costs an a 10% restocking fee). Items (including freebies) left out of the returned package will be deducted from the refund at full retail value. For domestic returns, we do not charge a restocking fee, however "refused" international orders are subject to a 15% restocking fee. Please be sure to carefully read the instructions below on how to return/exchange an item. We will replace or exchange defective or broken items free of charge within the limitations of the 30 day time period and the unused condition of the returned items. For returns/exchanges other than broken or defective items, the customer maintains responsibility for the return shipping amount.
Due to certain liabilities and legal regulations, any used items (i.e. used Hookah pipes, used Hookah hoses, or any other used accessory) or opened items (i.e. opened boxes, packaging, or jars of shisha tobacco, opened coal packs, or any item where the “seal” has been broken) are not returnable. All re-sent items will be shipped by USPS or Fedex ground domestically. All returns must be returned with an approved RMA (Return Merchandise Authorization) and are thoroughly inspected once we receive them before a credit is issued.
HOW TO RETURN/EXCHANGE AN ITEM: